NZ Public Disclosure Statement

Public Disclosure Statement

Last updated 17 September 2025

Licensing Information
Community Broker Network NZ Ltd (previously known as Folio.Insure Limited) (FSP1003687) (we, our, us), trading as CBN NZ, holds a Class 2 Financial Advice Provider(FAP) license issued by the Financial Markets Authority (FMA) to provide financial advice.

Nature and Scope of the Advice
‍CBN NZ engages Authorised Bodies to provide Financial Advice for Fire and General Insurance for Domestic, SME and Commercial.
For more information about who we engage under our Financial Advice Provider’s licence, please visit https://fsp-register.companiesoffice.govt.nz/.
CBN NZ are members of the Steadfast Group and have access to their insurer partners, agreed wordings and other great benefits that the group provides its members.
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Some of the providers that we have access to include:
• 360 Commercial as Underwriting Agents of Certain Underwriters at Lloyds
• 360 Underwriting as Underwriting Agents of AIG
• AIG Insurance New Zealand Limited
• Ando Insurance Group Limited as Underwriting Agency for The Hollard Insurance Company Pty Limited
• Ando Insurance Group Ltd as Underwriting agents for HDI Global
• Ando Insurance Group Ltd on behalf of certain underwriters at Lloyds
• Austinsure Limited
• AWP Services New Zealand Limited
• Berkshire Hathaway Specialty Insurance CompanyBerkshire Hathaway Specialty Insurance through their appointed agent Star Insurance Ltd
• Carroll & Partners Limited
• CFC Underwriting Limited
• Chubb Insurance New Zealand Limited
• Cinesure Global Pty Limited (Overseas)
• Classic Cover Insurance underwritten by Lumley a business division of IAG
• Club Auto Insurance (NZ) LimitedCover-More (NZ) Ltd
• Delta Insurance New Zealand Limited as Coverholders of Lloyds
• Dual New Zealand Limited as Underwriting agents for HDI Global
• Dual New Zealand Limited as Underwriting agents for Lloyds
• Emergence NZ LtdInsurance Underwriters (NZ) Limited
• Lumley a business division of IAG New Zealand Limited
• Market Lane Insurance Group (NZ) Limited
• Mecon Insurance LimitedMiller Insurance Services LLP
• Nautilus Marine Underwriting Agency Ltd
• NM Insurance
• NorthStandard Ltd
• NZ Underwriting Agencies
• NZI a division of IAG New Zealand Limited
• Protecsure Pty Ltd as agents of Chubb Insurance Company of Australia Limited
• QBE Insurance (Australia) Limited
• QBE Insurance (Australia) Limited (Overseas)
• Quantum Underwriting Agencies Pty Ltd (Overseas)
• RedSky Insurance Pty Ltd (Overseas)
• Rosser Underwriting as Underwriting Agents of Certain Underwriters at Lloyds
• Rosser Underwriting as Underwriting Agents of CHUBB Insurance New Zealand Limited
• Solution Underwriting Agency Pty Ltd
• Southern Pacific Underwriting Agency LimitedStar Insurance Ltd as Underwriting Agents for Vero Insurance New Zealand Ltd
• Steadfast Placement Solutions Pty Ltd
• TAI a division of Insurance Wholesale Limited on behalf of certain underwriters at Lloyds
• The underwriter/s named in the policy schedule acting through their agent, Bounce Insurance Limited
• TLC Insurance Ltd as Underwriting Agent for Vero Liability
• TLC Insurance Ltd as Underwriting Agents for Berkshire Hathaway Specialty Insurance
• Totara Property Insurance
• UAA New Zealand as Underwriting Agency of QBE Insurance (International) Limited
• Vero Insurance New Zealand Limited
• Vero Liability Insurance Limited
• Vero Marine Insurance an operating division of Vero Insurance New Zealand Ltd
• Yeltrah Limited trading as Event
• Cover underwritten by certain Underwriters at Lloyds
• Zurich Australian Insurance Limited (ZAIL)

The types of products that we have access to include:
• Aviation/Aircraft
• Business Interruption
• Commercial Motor Vehicle
• Commercial Property
• Contents
• Contract Works
• Cyber Event Protection
• Goods in Transit/Cargo
• Liability
• Material Damage
• Plant and Equipment
• Pleasurecraft
• Private Motor Vehicle
• Professional Indemnity
• Property/Dwelling
• Rural/Farm
• Travel

Fees or Expenses
CBN NZ, the Authorised Body and/or Financial Adviser may from time to time charge a fee per policy purchased or when advice is given. This exact amount will be fully disclosed by your Financial Adviser at or before the advice to you is given.
CBN NZ retain some of this fee for the service that we provide to our Authorised Bodies.

Conflicts of Interest, Commissions & Professional Incentives
Commission:
For insurance products and advice, the Authorised Body and/or the Financial Adviser may receive a commission from the insurance company whose policies are sold on their behalf.
The amount of the commission is based on the amount of premium and comes into effect if you decide to take out insurance. More detailed information is provided on the Authorised Bodies Public Disclosure Statement, and by the Financial Adviser at the time advice is given.
CBN NZ retain some of this commission for the service that we provide to our Authorised Bodies.
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Premium Funding:
Premium funding products enable you to pay the insurance premium over the term of your policy by instalments rather than as one amount. Premium funders charge interest, and they take a power of attorney over your insurance policy. This means they have the ability to cancel your insurance policy if you fail to pay an instalment. If you enter into such an arrangement the premium funder will pay CBN NZ or CBNNZ Financial Advice partners a commission as a percentage of the amount they fund. The amount of this commission will be disclosed to you when we know the scope and nature of the advice required and whether you intend to utilise the services of a particular premium funder. Commission will be paid to us directly from the premium funder.

CBN NZ retain some of this commission for the service that we provide to our Authorised Bodies.
From time-to-time, insurance providers may reward CBN NZ, it’s Authorised Bodies and its Financial Advisers for business we provide to them i.e., they may provide tickets to events, gift hampers or other minor incentives.
To ensure that our Financial Advisers prioritise the clients’ interests above their own, CBN NZ, our Authorised Bodies and Financial Advisers follow an advice process that puts the needs of the clients’ first and ensure our recommendations are made on the basis of the client’s goals and circumstances. We also keep a register of conflicts of interest and gifts and review these quarterly.

We further manage possible conflicts of interest by:

Avoiding any quota requirements set by any one provider
Ensuring access to a range of insurance providers
Using third party product research tools as a part of our analysis
Having our processes audited by an external compliance adviser

Complaints Handling and Dispute Resolution
If you are not fully satisfied with our services, please contact your financial adviser who will try to resolve your complaint to your satisfaction.
Alternatively, you can make a complaint by emailing us at complaints@cbnnz.nz.
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When we receive a complaint, we will review it by following our internal complaints process:

We will review your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
·We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
·We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint within 20 working days, or if you aren’t satisfied with the way we propose to do so, you can contact our external disputes resolution scheme: The Insurance & Financial Services Ombudsmen Scheme (IFSO) of which we are registered members of. The Insurance & Financial Services Ombudsmen Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.

You can contact Insurance & Financial Services Ombudsmen Scheme by:

Completing this form https://www.ifso.nz/make-a-complaint,
·Emailing info@ifso.nz, or
·By calling: 0800 888 202

Duties Information
CBN NZ, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
Exercise care, diligence, and skill in providing you with advice
Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Reliability History

When we take reasonable steps, we will ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and transfers are limited to either countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangement are in place to protect your privacy rights. To this end:

Contact Details
You can contactus at:
Phone: 04 974 5657
‍Email: enquiries@cbnnz.nz
Address: Level11, 1 Willeston St, Wellington Central, Wellington 6011